| Empowering Service Providers With an Efficient Software Enabled Services (SES) Management Solution Across the Services Lifecycle Do you need an agile service delivery environment that integrates all the functions required in a service’s lifecycle?
Do you need to accommodate market changes and customer preferences with increased flexibility?
The delivery of next-generation services has become highly complex. Today’s media-rich, converged services
- Use a variety of network infrastructures, both telecom and IT
- Are customized for small target markets, including the market of one, and
- Are composed of individual service elements that may be acquired from or exposed to third parties.
To be profitable in this complex environment, service providers must
standardize and automate service delivery processes across service life
cycles so that services can be created and delivered as rapidly as the
market demands.
Supporting these needs, the TM Forum Software Enabled Services (SES) Management Solution program’s business objectives are to: - Minimize the cost and cycle time to translate service ideas into market offerings
- Reduce cost by repurposing existing content and applications
- Adapt swiftly to market changes and customer preferences.
To accomplish these objectives the Software Enabled
Services (SES) Management Solution program defines a conceptual
management structure enabling the delivery of next generation services —
independent of the underlying software or network technologies used to
implement those services. This service delivery management structure
addresses the full services lifecycle, covering such important use cases
as concept-to-cash, service marketplace, service composition or
aggregation, and service catalogs. The program
describes the service delivery management landscape and provides a
reference model and a reference architecture of the essential building
blocks needed to manage the delivery of next-generation services. The
reference model and architecture form the basis for detailed service
delivery management requirements. Existing TM Forum
frameworks, such as Business Process Framework (eTOM), Information
Framework (SID), and Applications Framework (TAM), are leveraged or
enhanced to meet these requirements. New service delivery management
capabilities will be identified and created as needed, e.g., to support
the management of content and media-rich services. Click Here for a more in-depth look at the Software Enabled Services (SES) Management Solution
Business Benefits
- Achieve flexible service delivery through integration of functions required for service lifecycle management.
- Manage the complete lifecycle in a Service Oriented Architecture.
- Maintain control of service lifecycle management across all execution environments.
- Freedom to architect Service Delivery Platforms (SDPs) regardless of vendor and supplier choices.
Current Deliverables
- Service Delivery Framework (SDF) Charter, Phase III
defines a management framework enabling effective service delivery in
the context of emerging industry trends such as Web 2.0 and converged
services.
- Service Delivery Framework - Business Agreement (TMF
519) addresses the requirements for the flexible and efficient Service
Lifecycle Management of next-generation services. It includes Business
Objectives, Technical Principles and categorizes requirements for
Infrastructure; Managed Entities; Management; Functional Capabilities;
Support for Customer, Supplier and Partner relationships.
- Service Delivery Framework Overview, Release 2.0 (TR139)
identifies the necessity for the Service Delivery Framework (SDF)
Program, with the objective of providing a reference in the industry for
management of “next generation services."
- Service Delivery Framework - Industry Groups Positioning Document Version 2.0
(TR141) contains the summary of the information gathered and agreed
upon by all parties concerned. Various items for possible collaborative
work are identified in the individual sections which address the
contributions from each Industry Group. In addition there are some
overall collaborative views expressed in a “Conclusions” section at the
end of the document
- TM Forum - Service Delivery Framework (SDF) Industry Groups
– shared documents has been created for collaboration among Industry
Groups who are working with TM Forum on Service Delivery Framework
developments. All documents in this space are provided by Industry
Groups who consider that the supply of their documentation is essential
for the further development of SES Management Solution.
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